Safety Training for Personnel Providing Service to Passengers in Passenger Spaces

Training format

Lectures, practical training on the "AVANT" training ship, competency demonstration methods, written test.

Course approved

Maritime Administration of Ukraine
American Bureau of Shipping Academy
Republic of Panama
Republic of Liberia
Republic of the Marshall Islands

For whom

Personnel providing direct service to passengers in passenger spaces on board passenger ships.

Teaching language

English
Russian
Ukrainian

Duration

Seat restriction

The course "Safety Training for Personnel Providing Service to Passengers in Passenger Spaces" is aimed at training and developing professional skills for the personnel of passenger ships. Course participants will learn to manage actions in emergency situations, interact effectively with passengers, provide first aid, coordinate actions in emergency situations, and conduct evacuations in accordance with legislative requirements and safety standards.

International IMO standards: STCW Convention, Regulation V/2, Subparagraph 5, STCW Code, Section A-V/2, Subparagraph 2.

On the course you will learn to

Course objectives

Providing students with the relevant knowledge, understanding, and professional skills on safety issues for personnel who provide direct service to passengers in passenger spaces; managing unorganized crowds on passenger ships; managing and handling people in crisis situations; ensuring the safety of passengers, cargo, and the watertight integrity of the ship's hull. The course is aimed at achieving the required competency standard, allowing participants to assume tasks, duties, and responsibilities.

Managing actions during emergency situations

Introduction to emergency management
Methods and strategies for emergency management
Practical exercises and simulations of emergency situations

Managing passengers and other persons during emergency situations

Psychological aspects of managing passengers
Evacuation procedures and routes

Legislation, codes, and agreements related to passenger ships

International and national safety standards
Rules and codes regulating the operation of passenger ships
Updates and changes in legislation and their impact on safety

Basic safety on board

Importance of safety in passenger spaces
Fire safety
Rescue equipment

Passenger service

Basics of communication and interaction with passengers
Serving passengers with special needs
Managing conflicts and stressful situations

Emergency procedures

Actions during emergency situations
Providing first aid
Coordination of actions with other crew members

Planning and conducting drills

Organizing and conducting emergency drills and exercises
Assessing the effectiveness of drills
Documentation and reporting

Practical evacuation drills

Using rescue equipment
Firefighting and actions during a fire
Evacuating passengers in various situations

Teamwork and interaction

Working together with other crew members
Simulating real-life situations
Assessing the effectiveness of teamwork

Issuing certificates

Certificate of qualified specialist.

Level of instructor-teachers

Instructors have the appropriate qualifications and experience in accordance with the provisions of Section 1/6 of the amended STCW Code. They have maritime education, more than 3 years of experience working on sea-going vessels, more than 1 year of experience in training command staff in training centers, and a certificate of completion of the "Safety Training for Personnel Providing Service to Passengers in Passenger Spaces" course.

Compliance with international conventions

This course complies with international standards that relate to the requirements of the International Maritime Organization (IMO):

STCW Convention, Regulation V/2, Subparagraph 5.
STCW Code, Section A-V/2, Subparagraph 2.

Explanation of standards

STCW (Standards of Training, Certification, and Watchkeeping for Seafarers) — The International Convention on Standards of Training, Certification, and Watchkeeping for Seafarers.

V/2 — Section V, Regulation 2 of the STCW Convention, relating to special requirements for the training of passenger ship personnel. Subparagraph 5 of this regulation specifies the requirements for safety training for personnel providing direct service to passengers.
A-V/2 — Section A (Part A) of the STCW Code, providing detailed explanations to Section V/2 of the Convention. Subparagraph 2 of this section specifies the specific training requirements and standards for personnel providing direct service to passengers.

Material and technical support of the course

For theoretical training, a classroom equipped with tables and chairs for note-taking, training manuals, and instructional materials (posters, slides, photographs) is used. After theoretical classes, practical training is conducted on board the training ship "AVANT" to practice skills using individual and collective rescue equipment.

Training Ship «AVANT»

Ready to start your training?

Leave a request right now